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Return Policy

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Returns within 30 days from receipt of order can be returned for exchange, refund or credit at Au-laptop-adapter.com's discretion. Please be aware that specific manufacturers have more restrictive return policies. All products returned must be 100% complete, contain all original boxes and packing materials, have original UPC codes on the products, contain all manuals, blank warranty cards and other accessories and documentation provided by the manufacturer. If any of the above is not returned with the item, you may be subject to a repackaging fee, which will be determined on a case by case basis.

Au-laptop-adapter.com accepts returns on merchandise from select manufacturers within 30 days from receipt of order. Original shipping charges are not refunded on returned items unless there was an error on our part. Please note: if you were eligible for free shipping on your order, and are returning for a refund, then the actual cost for shipping may be deducted from your refund. Customer is responsible for shipping charges on returned items. All shipping cost for returned merchandise will be paid for by the shipper. No C.O.D. on shipments will be accepted. Only shipping cost for incorrect items delivered to the customer will be paid for. We will not refund the extra shipping cost of express delivery. We will only refund shipping cost if the item is returned by First Class Mail, US Priority Mail or UPS Ground Shipping. If items are returned by express delivery, refund will only cover up to 6.00 pounds.

Au-laptop-adapter.com strongly recommends you fully insure your return shipment in case it is lost or damaged and to use a carrier that can provide you with proof of delivery for your protection.

DEFECTIVE returns can be returned directly to Au-laptop-adapter.com within 30 days receipt, at Au-laptop-adapter.com's discretion for: credit, replacement, exchange or repair.

NON-DEFECTIVE returns can be accepted directly by Au-laptop-adapter.com within 30 days from receipt, at Au-laptop-adapter.com's discretion for credit or exchange. All NON-DEFECTIVE returns for refund are subject to a 15 percent restocking fee.

DAMAGED ITEMS If merchandise arrives damaged: save the merchandise and the original box and packing it arrived in, notify Au-laptop-adapter.com immediately to arrange for a carrier inspection and a pick up of damaged merchandise.


Our Contact Information

If you have any other question from our website, please do not hesitate to contact us, we will reply you in 24 hours., welcome to your order on our website.

Email Address: service@au-laptop-adapter.com
Our office hours is 9:00 am - 6:00 pm PT

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